QR15748 - Customer Engagement Systems & Processes Manager | Qatar Airways | Doha

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Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

As Manager Customer Engagement Systems and Processes you are responsible for the delivery of an integrated framework of CRM System/s within the airline with the aim to support Customer Centric services and operations across the entire customer journey. You will work closely with all customer facing department on identifying and defining business objectives for the respective CRM requirements to outline the scope, size, cost and timeline to deliver an integrated CRM platform.

Furthermore, you will be in charge of setting up company-wide processes to ensure system usage and integration between the various operational systems are established and the entire customer engagement history is captured centrally. You will also maximize customer experiences and customer value across our entire customer journey through the development and management of strong customer engagement initiatives. 

About You:

You must have Bachelor’s degree or equivalent preferably in Management Information Systems, Maths, Statistics, Social Sciences or Applied Computer Science and at least 7 years of job-related experience.

You must have the ability to translate complex systems and processes in “layman” terms and able to communicate this in the presentation to Senior Management. You must have solid skills in creating reports, presentations, project management plans and schedules that communicate and track the progress of CRM projects to Senior Management level. It is important to have expert understanding of the Customer Service Dynamics in the airline and/or hospitality industry and the system and procedural requirements with regards to Customer Experience.

Note: you will be required to attach the following:
1. Resume / CV
2. NOC (Qatar Airways Group Employees Only)

22 September 2017
Location: Qatar Doha
Work type:
Full time
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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