QR14088 - Manager Service Delivery | Qatar Aircraft Catering Company | Doha | Qatar

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Qatar Aircraft Catering Company

Qatar Aircraft Catering Company (QACC) - An Award-winning catering company, provides exclusive catering services to Qatar Airways and other airlines that service Hamad International Airport.

About Your Job:

   Has the overall responsibility to ensure that the Service Delivery department delivers with regards to KPI's cost, budgets, SLAs and compliance. Develops the department in line with the future needs of the business ensuring all processes are performed in a efficient manner. Develop strategy for the departments needs in terms of space, employees, process flows and material flows ensuring cost and efficiencies are embedded.



  • Develops future strategy for the business needs ensuring the departments requirements are identified and represented
  • Designs and implements appropriate audit programs to assess and drive the department's performance in line with Qatar Aircraft Catering company (QACC) and customer expectations.
  • Establish the department's vehicle fleet requirements for future demands of the business.
  • Structure succession planning within the department to ensure continuity of service, continued development and  efficiencies through future business growth .
  • Develop contingency plans and risk management for the department in conjunction with the company's subject matter experts.
  • Structure the departments training and development needs in order to raise the standards of the department, assess results for continuous improvement



  • Manages all operational aspects of the Service Delivery department to ensure product and service requirements are met to the agreed budgets and KPI's
  • Establishes training programs in conjunction with QACC requirements and periodically review their value to the company.
  • Manages and safeguards that the loading and ramp safety procedures are developed and followed in order to protect the employees and companies alike.
  • Consults with airline representatives  in order to develop the department's future strategy in terms of customer focus.
  • Implements corrective action plans based on non- conformance reports with an aim to continuously reduce number of reports received.
  • Establishes a fleet of suitable vehicles to efficiently conduct the required operation at QACC.

Management & Leadership

  • Establish the department and Service Delivery Manager's objectives and priorities to align with and support business objectives and needs.
  • Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
  • Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
  • Responsible to ensure efficient productivity is achieved in the department.
  • To ensure the recruitment of staff is undertaken in line with QACC requirements.
  • Undertake disciplinary actions are supported by HR.

Operational Safety

  • Responsible to ensure that employees at all levels understand work health and safety requirements and expectations through provision of relevant QR Group induction, information, instruction, training and supervision.
  • Ensure compliance to all relevant safety, security, quality, and environmental management policies, procedures and controls across the operation to assure employee safety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude.
  • Ensure that all managers and supervisors understand work health and safety requirements and expectations to the extent that they can pass on relevant information, identify training needs and provide appropriate supervision in their workplace.


  • Take responsibility for own ongoing personal development and growth of expertise keeping self-updated with latest development and technology pertaining to the department.
  • Train and develop and coach the Service Delivery Managers for proper succession planning and risk management.





  • Bachelor's Degree or equivalent

Previous Experience


  • Expert - minimum 8 years of job- related experience required
  • Minimum 5 years experience in inflight catering operations as manager


  • Flight Catering Operations (Dispatch, Ramp and Transport management)
  • 10 years experience in Airline Catering Operations Management
  • Management of 200+ team

Job Specific Skills


  • Strong MS Office- skills including Word, Excel, Power point
  • Managerial skills- Ability to delegate work, set clear direction and manage work flow  .Strong monitoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members. Analytical and conceptual minded, negotiation skills.
Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport

6 October 2017
Location: Qatar Doha
Work type:
Full time
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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